Frequently Asked Questions
Everything you need to know about your Strath Union official merchandise and apparel.
How long will it take for my order to be delivered?
Standard UK shipping typically takes 3-5 business days. During peak graduation or Freshers' periods, processing may take slightly longer. International shipping times vary by destination.
Can I collect my order directly from the Strath Union building?
Yes, we offer a 'Click and Collect' service. Once your order is ready, you will receive an email notification to pick it up from the Union shop during standard operating hours.
What is your return policy for university apparel?
We accept returns within 28 days of purchase, provided the items are unworn, unwashed, and have the original tags attached. Please note that custom society or club garments are non-refundable.
How do I know what size to order?
Each product page includes a detailed size guide. Our hoodies and t-shirts generally follow a standard unisex fit, but we recommend checking specific measurements before completing your purchase.
Are your garments ethically sourced?
Strath Union is committed to sustainability. Our official merchandise is sourced from suppliers who adhere to Fair Wear Foundation standards, ensuring ethical manufacturing and high-quality materials.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay and Google Pay.